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Call Center Solution

Our Call Center Solution consist a set of programs that are designed to interact with the Open Architecture PBX Phone system to act as a complete inbound/outbound call center suite.

It has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from outbound fronters. It is capable of inbound, outbound, and blended call handling. It even allows you to have agents logged in from remote locations.

The agent interface is an interactive set of web pages that work through a web browser to give real-time information and functionality with nothing more than an internet browser on the client computer.

The management interface is also web-based and offers the ability to view many real-time and summary reports as well as many detailed campaign and agent options and settings.

 

Business Areas

TESOL – A Technology Based Company
  • IT
  • Environmental
  • Security & Surveillance
  • Education
 

Portfolio Pengalaman

Ultimate Browsers SupportDengan  pengalaman TESOL di dalam bidang IT selama 8 tahun, portfolio pengalaman mengetengahkan kepelbagaian projek yang dijalankan dan senarai klien-klien kami daripada pelbagai agensi sama ada Institusi Kerajaan, Swasta mahupun perseorangan.

Senarai Portfolio Pengalaman...

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